Privacy notice

Plain English, as promised.

Last updated: 19 August 2026

Who is responsible

RZLVR is a Diskarte Group brand and a trading name of VPTK Services Ltd, a company registered in England and Wales under company number 16328175. VPTK Services Ltd is responsible for the personal information submitted through rzlvr.com and Bin The Faff, its operational-friction diagnostic at binthefaff.com. Questions can be sent to hello@rzlvr.com.

What we collect

When you make an enquiry, we collect the contact and company details you provide, information about the workflow you describe, and basic technical information needed to keep the site secure. We also send a short-lived one-time code to the work email you enter so we can confirm that address before the enquiry is delivered. If you request a Faff Score report, we also collect your seven answers, calculated score, score dimensions, industry and team-size selection.

Why we use it

We use enquiry information to respond, assess whether we can help, arrange a call and keep a record of the conversation. The verification code is used only to confirm the email address on that submission and expires after a few minutes. We use submitted Faff Score information to calculate, generate and email the report you request, improve the diagnostic, analyse patterns and create genuinely anonymised aggregate statistics for research, benchmarking and marketing content. For operating and improving the diagnostic, we rely on our legitimate interests and have documented the purpose, necessity, privacy impact and safeguards. We send one personal sales follow-up only when you select the separate optional follow-up box. We send occasional Bin The Faff marketing emails only when you select the separate optional ongoing-email box; anonymised analysis is not permission to contact you for direct marketing.

Faff Score reports and aggregate analysis

When you submit Faff Score responses to RZLVR, including when you request a personalised PDF report, use of a genuinely anonymised and aggregated version for analysis, benchmarking and marketing content is part of how the diagnostic operates. It is not an optional consent choice. Your personalised PDF is produced and sent by RZLVR. A copy, together with the details, contact choices and answers you submitted, is emailed securely to RZLVR. The report-delivery email includes a small tracking image that records an aggregate open event so we can check whether reports are reaching people successfully. Requesting a report does not automatically add you to a general mailing list.

Before responses are used for analysis, we remove and keep separate direct identifiers and identifying context, including names, email addresses, company names, roles, free-text workflow descriptions and direct technical identifiers. We use aggregate trends rather than publishing individual response rows, quotations or narrow groups where a person or business could be reasonably identifiable. We will not publish a benchmark until the sample, grouping and methodology make that responsible. If information can still be linked back to a person, we treat it as personal information; only information that is no longer reasonably identifiable is treated as anonymous.

Who receives it

Information may be processed by carefully selected hosting, email and business-tool providers. We do not sell personal information. If a provider processes data outside the UK, we use an appropriate legal safeguard.

Calendar booking

If you book a 30-minute screen-share from the website, you complete the same enquiry form first, including the email verification code. After that, we pass your name, work email, company, team size and the problem you described to our own scheduling tool so the booking form is pre-filled. The call itself is then handled by that scheduler.

How long we keep it

Unsuccessful or dormant enquiries and identifiable Faff Score report records are normally deleted after 18 months unless there is an active customer relationship or a legal reason to keep them. Customer records may be retained for longer to meet contractual, tax and legal obligations. Genuinely anonymous aggregate statistics may be kept indefinitely because they can no longer be linked to a person. Marketing permissions are kept until you withdraw them; if you opt out, we may retain the minimum suppression record needed to make sure we do not contact you again by mistake.

Your choices

You can ask for access, correction, deletion, restriction or a copy of your personal information, and you may object to processing based on legitimate interests before information has been anonymised. Once information has been genuinely anonymised, we cannot identify an aggregate record as yours and data-protection rights no longer apply to that anonymous information. You can withdraw optional email permission at any time by replying to an email or contacting hello@rzlvr.com. Contact us first so we can help. You can also complain to the UK Information Commissioner’s Office.

Website analytics

We use our self-hosted Umami service to understand basic, aggregated website usage, such as page views, referring sites, approximate country and device type. Umami is configured without tracking cookies, honours your browser’s Do Not Track setting and is restricted to the relevant RZLVR or Bin The Faff domain. We use this information to understand whether the sites are useful and where they can be improved.